FAQ
QUESTIONS / ANSWERS
FREQUENTLY ASKED QUESTIONS?
Here, we’ve gathered answers to the most common questions to help make your travel planning as smooth as possible.
We are located on Patawan Island, Balabac, Palawan, Philippines — a remote and pristine paradise. Travel here is by boat from Buliluyan Port or nearby islands.
Known as Palawan’s “last frontier of paradise,” Balabac is made up of 31 islands and islets blessed with powdery white sand beaches, crystal-clear waters, rich marine life, and some of the most beautiful sandbars in the Philippines.
Guests typically start their journey from Puerto Princesa City.
Travel Information from Puerto Princesa
From Puerto Princesa City, it is recommended to depart around 2:30 AM to reach Buliluyan Port between 7:30 AM and 8:30 AM.
From the port, you may board a ferry or boat transfer heading to BANCALAAN PORT or directly to PATAWAN ISLAND. Please make sure to inform the boat crew of your exact destination so they can drop you at the correct island.
For guests with confirmed bookings, we can assist with transfers — our van driver will pick up at your hotel, upon arrival at Buliluyan port our guide will meet you and accompany you safely to Patawan Island Resort.
For your convenience, we also provide a connecting trip service:
✔️ Van pick-up from your accommodation in Puerto Princesa
✔️ Direct transfer to Buliluyan Port
✔️ Boat ride straight to Patawan Island
This way, your journey is smooth and hassle-free from Puerto Princesa all the way to paradise. 🌴✨
Yes, it is generally safe to travel to Balabac. The islands are peaceful, the locals are welcoming, and tours are operated by experienced boat crews and guides who prioritize guest safety.
However, because Balabac is a remote destination, there are a few things to keep in mind:
Weather-dependent trips – Boat travel is subject to Coast Guard clearance, and tours may be adjusted or rescheduled during rough seas for your safety.
Limited facilities – Being off-the-beaten-path, medical and convenience facilities are basic, so it’s best to bring personal essentials and any required medication.
Guided travel – For a worry-free experience, it’s highly recommended to join a licensed tour operator who can arrange transfers, permits, and reliable accommodations.
With proper planning and the right guide, Balabac is not only safe—it’s one of the most breathtaking adventures you’ll ever have in Palawan. 🌴✨
If you have additional questions, feel free to reach out through our Contact Us page. We're here to help make your journey unforgettable!
Yes, we can arrange pick-up from multiple hotels as long as they are within our service area. Please provide us with the hotel names and addresses in advance so we can coordinate the schedule.
No, we currently accept cash only (Philippine Peso) due to the remote location. We also accept online transfers via GCash, Revolut, and Wise. Please plan accordingly.
“On-site bookings are available for your convenience. Guests are also welcome to plan their own activities independently.”
Snorkeling and swimming in clear waters
Beachcombing and starfish spotting
Island hopping around Balabac
Enjoying sunsets and relaxing on the beach
“Yes, airport pick-up is available. For public transfers, pick-ups are scheduled between 2:30 AM and 3:00 AM. For private transfers, we can arrange pick-up at any time based on your flight arrival.”
Sunscreen, hats, and light clothing
Swimwear and towels
Personal toiletries
Snacks or specialty food if desired
Comfortable shoes or sandals for walking
“There are currently no ATMs in Balabac. We recommend bringing enough cash with you before traveling to the islands, as card payments are also limited.”
Yes, we can arrange private transfers for guests with confirmed bookings at Patawan Island Resort.
Private transfers may include land transportation from Puerto Princesa City to Buliluyan Port, as well as boat transfers to the island. This option is recommended for guests who prefer a more comfortable and flexible journey.
Please contact us in advance to check availability, schedule, and rates.
Yes, we offer all-in packages for guests staying at Patawan Island Resort.
Our packages may include accommodation, meals, island hopping tours, and transfers depending on the selected option. This is the most convenient way to experience Balabac, especially for first-time visitors.
Please contact us for package details, inclusions, rates, and availability so we can recommend the best option for your travel dates.
At the moment, we do not regularly offer shared tours. Most tours arranged at Patawan Island Resort are private or exclusive for our guests to ensure comfort and flexibility.
However, shared tours may be available depending on guest schedules and availability. Please contact us in advance so we can check if a shared tour can be arranged during your stay.
“Yes, you may reschedule your booking, subject to availability. Please let us know your preferred new dates in advance so we can assist you.”
“Yes, we offer discounted rates for children, and special consideration may be given to seniors. Please let us know the ages of the children or if you’re booking for senior guests so we can provide the exact rates.”
“No minimum is required—you may book a private tour even for a single guest. Rates will be adjusted based on the group size.”
Yes, but please note that electricity is limited, and water is sourced locally. Freshwater is available for drinking, bathing, and basic needs, though showers may be slightly salty, especially during the dry season.
We offer simple glamping tents and comfortable huts/cottages with basic amenities. Our focus is on natural surroundings and a relaxed island vibe rather than luxury accommodations.
Yes! Families and groups are welcome. Please remember that the island is rustic, so small children should be supervised near water
Yes, we offer local meals upon request at our small restaurant on the island. Guests are also welcome to bring their own food if preferred.
Yes, cancellations are allowed. Please inform us as soon as possible if you need to cancel your reservation.
Cancellations must be made at least 15 days before your arrival date to be eligible for a refund. Refunds will be processed according to our policy, minus any bank or transfer fees.
For late cancellations or no-shows, the booking may be non-refundable due to the remote location and advance preparations required for your stay at Patawan Island Resort.





